Terms of Service

Prices shown in the instant estimate tool are indicative guide prices in euro, exclusive of VAT where VAT applies, and generated from the options you select. They are not a contractual offer. A binding price exists only in a written proposal signed by both parties after we have reviewed your requirements.

Timelines such as “launch in 10–12 days” are estimates based on prompt supply of content, images and approvals by you.

Hosting and optional monthly security plans are recurring subscriptions billed monthly in advance. As required by the Consumer Rights Act 2022, before any subscription becomes binding we state in clear and legible terms the total cost, the exact amount and billing frequency, the date of the first charge, any minimum duration, the renewal terms and how to end the contract, and we obtain your express consent to those terms. Nothing is pre-ticked and nothing renews without prior notice.

Cancellation follows the strict symmetry principle: if you can sign up online in a click, you can cancel online in a click. Email websitesmith1@gmail.com or use any self-service cancellation control we provide. No phone call, retention offer, save-offer sequence or exit survey is required, and we use no dark patterns in sign-up, renewal or cancellation, in line with the Consumer Rights Act 2022 and Article 25 of the EU Digital Services Act. We confirm in writing and stop billing at the end of the current paid period. There are no early termination fees.

Where you have a statutory right of withdrawal as a consumer, you may cancel within 14 days of entering the contract; if you asked us to start work within that period, you pay only for work already performed.

We apply this Irish standard to every customer, including customers in the United States, rather than the lighter federal baseline that applies there.

On handover, you become the operator of your website and the data controller for personal data it collects. You are responsible for:

• Maintaining an accurate privacy notice, cookie notice and consent banner on your site as your tools change.
• Any third-party tracking, advertising pixel, analytics tool, chat widget or CRM you add or instruct us to add after handover, including obtaining valid consent before it loads.
• The accuracy and legality of the content, prices, claims, qualifications, certifications and reviews you publish.
• Your own vendor accounts, domain, payment processing and business licences.

We build to a compliance-first baseline: no third-party tracker loads before consent, form inputs are not intercepted, fonts are self-hosted, and accessibility is targeted at WCAG 2.2 AA. Changes you or another supplier make afterwards are outside our control.

You agree to indemnify and hold Website Smith Ltd harmless against claims, penalties, damages and reasonable legal costs arising from: content you supply; tracking, marketing or AI tools you add or operate after handover; your failure to maintain required notices or consents; or your breach of these terms or of applicable law.

Optional AI assistants, chatbots, booking agents and AI-generated video are supplied as tools. They are clearly labelled as AI, not human, in line with the EU AI Act transparency requirements. AI output can be inaccurate; you are responsible for reviewing it before it is relied on, and for supervising any AI-assisted booking, quoting or customer communication on your site. We do not warrant that AI output is free of error, and we do not provide legal, financial, safety or regulatory advice through these tools.

On full payment, you own the final website design, brand assets and content we deliver for your project. We retain ownership of our underlying tools, frameworks, libraries and reusable components, and grant you a perpetual, non-exclusive licence to use them as part of the delivered work. Fonts, stock imagery and third-party assets are licensed to you on the licence terms of their originator; we use only assets whose licence permits commercial web use, and we self-host fonts under open-source licences.

We supply services with reasonable skill and care. Except as required by law, services are otherwise provided without further warranty, including any warranty of uninterrupted availability or of specific commercial results, rankings, leads or revenue.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with a project is limited to the fees you paid us for that project in the 12 months preceding the claim. We are not liable for indirect or consequential loss, lost profit, lost data, lost business or loss of goodwill.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for any liability that cannot lawfully be excluded, including consumers’ statutory rights.

Referral rewards are governed by our Referral Terms page, which forms part of these terms.

We operate to Irish and EU standards as our single baseline, and apply them to every client regardless of where they are based. That means prior consent before any tracking (S.I. No. 336/2011 and GDPR), full pre-contractual pricing transparency and click-to-cancel symmetry (Consumer Rights Act 2022, overseen by the CCPC), no manipulative interface design (EU Digital Services Act Article 25), accessibility to WCAG 2.2 AA (European Accessibility Act and EN 301 549), and transparency and human oversight for AI features (EU AI Act, Regulation 2024/1689).

Where a US federal or state rule — for example ROSCA, California’s AB 2863 or the ADA — imposes an additional or different obligation, we meet that too. Where the two conflict, the Irish or EU requirement prevails.

These terms are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction, save that consumers may bring proceedings in their country of residence where the law gives them that right. Consumers may also use the EU Online Dispute Resolution platform, and may complain to the Competition and Consumer Protection Commission (ccpc.ie).